PMP®第七版考纲的内容主要专注于三大领域:人员、过程、业务环境。其中人员领域占比42%,主要由14个任务组成,那么,项目管理人员领域的任务主要是什么呢?
PMP®考纲人员领域任务
Task1:Manage Conflict
任务1:管理冲突
·Interpret the source and stage of the conflict
·理解冲突的来源和所处的阶段
·Analyze the context for the conflict
·分析冲突的背景
·Evaluate/recommend/reconcile the appropriate conflict resolution solution
·评估/推荐/协调适当的冲突解决方案
Task2:Lead a team
任务2:领导团队
·Set a clear vision and mission
·设定清晰的愿景和使命
·Support diversity and inclusion(e.g.,behavior types,thought process)
·支持多样性和包容性,例如行为类型、思维过程(注:补充知识点)
·Value servant leadership (e.g.,relate the tenets of servant leadership to the team)
·重视服务型领导(例如将服务型领导的原则应用于团队)
·Determine an appropriate leadership style(e.g.,directive,collaborative)
·确定适当的领导风格(例如,指令,协作)
Task3:Support team performance
任务3:支持团队绩效
·Appraise team member performance against key performance indicators
·根据关键绩效指标(KPI)评估团队成员绩效
·Support and recognize team member growth and development
·支持并认可团队成员的成长和发展
·Determine appropriate feedback approach
·确定适当的反馈方法
·Verify performance improvements
·核实绩效改进
Task4:Empower team members and stakeholders
任务4:授权团队成员和相关方
·Organize around team strengths
·围绕团队优势进行组织
·Support team task accountability
·支持团队任务责任
·Evaluate demonstration oftask accountability
·评估任务责任的证据
·Determine and bestow level(s) of decision-making authority
·确定并时予不同等级的决策权限